Chase Phone Number

Call Chase customer service faster with GetHuman

  • Calls Chase's Customer Service department
  • The average hold time is 20m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:05am
  • Popular issues for this call center: Card Issue, Dispute a Charge, Get Banking Help, Account Access, and Report Fraud.
  • Reach a live Chase agent: Press 0, then 0# when it asks for your account number.
  • What you hear when you call: Please enter your debit card, account number, or user ID, followed by the pound key.

What to expect when you call

They may ask you to enter information with the dial pad
"This call will be monitored and recorded and your voice may be used for verification. Before we connect you to a customer service specialist, please enter your debit card, account number, or if you are calling for information on how to get your ten ninety nine tax form, you will not receive one if your accounts earned less than ten dollars in interest."
Excerpt from a call with Chase
Tuesday, March 12, 2024 11:25 AM
The first phone menu
"This call will be monitored and recorded and your voice may be used for verification. Welcome to Chase. Please enter your debit card, account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Chase
Thursday, March 21, 2024 8:43 PM
After you press 2
"For credit card, loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two.
To speak to a customer service specialist, press zero."
Excerpt from a call with Chase
Wednesday, February 21, 2024 6:23 PM

Calling Chase Customer Care at 800-935-9935

Nov 9, 2023

I had to call Chase to discuss a potential business line of credit. I don't have an account with them, but I do have a peripheral investment through the company I used to be employed with. I have heard good things about their business loans, so I wanted to talk to someone about potential eligibility and what I would need to do in order to work with them. This question required the expertise of a trained customer associate, so I decided to call the general customer line. 

Anytime you call a large backing company, you never know what you will get. Thousands of people could need help with various banking things, from checking accounts to CDs to home loans to many more issues. Plus, with how much fraud takes place, I am sure reporting lost or stolen bank cards alone requires a lot of attention. Therefore, I expected to spend a long time on the phone, but they have a helpful callback service, and the menu itself wasn't terrible to navigate to get to that point, so overall it wasn't too bad of an experience. 

When I first called, a nice voice assistant said, "Welcome to Chase. This call will be monitored and recorded, and your voice may be used for recognition purposes." There was also some note about a problem with ACH payments that were sent and not received by Chase, so that may be another issue that needs attention from customer representatives right now. 

Then it asked me to enter my debit number or account number and press the pound key. I didn't have either, so I said, "Not available," and it took me to a different set of options. It told me, "To report your debit or credit card stolen, please press 8. For Other options, please press 2." I chose 2 since my issue wasn't covered here, and it launched the next set of options, which were: "For credit card, loan, or loan information or payment, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0."

I chose 0 because that is exactly what I wanted, but it asked me again for my information. It stated, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so our specialist will know who you are when they answer your call." This made sense, but once again, I don't have an account number. I tried saying no again, but that didn't work, so I tried pressing zero, which got me to the hold line. 

This is where they offered me the option to stay on the line or use the callback service I happily used. It was a great experience overall, and I would call again if I had to. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Chase Customer Phone Number 800-935-9935 - Stats

Phone number to dial800-935-9935
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:05am
Average wait20 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication78%
Quality of help81%
Customer votes3,970
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

This is Chase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase agent. This phone number is Chase's Best Phone Number because 95,778 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-935-9935 include Card Issue, Dispute a Charge, Get Banking Help, Account Access, Report Fraud and other customer service issues. The Chase call center that you call into has employees from Philippines, India and is open 24 hours, 7 days according to customers. In total, Chase has 4 phone numbers. It's not always clear what is the best way to talk to Chase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Chase, including their website / help desk and their Twitter handle. Visit our Chase Customer Service page for more information.
Chase Customer Service

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