Mon-Fri 8am-5pm CST · Press 0 · If you know your party's extension, press 1. To dial by last name, press 2. For orders, press 3. For customers, press 4. For charge on credit card info, press 5.
This is where I e-mailed my question to them through the site, they sent an auto reply requesting more info, then for an additional 12 days I followed up w/another e-mail, and to date, I do not have a response.
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and VitalChek will reply our your email.
As a last, sometimes only, resort- VitalChek customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with VitalChek?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with VitalChek, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
No, VitalChek is not available internationally. It only offers services within the United States and its territories. VitalChek is a reliable and convenient resource for obtaining vital records such as birth certificates, death certificates, marriage licenses, and divorce decrees, but its services are limited to domestic requests. For international customers seeking vital records from the United States, alternative methods must be sought, such as contacting the appropriate government agency directly or utilizing the services of an international record retrieval company. VitalChek's user-friendly online platform and customer support are specifically tailored to address the needs of individuals seeking vital records within the United States.
VitalChek accepts various forms of payment to provide convenient services. They accept payment by major credit cards, such as Visa, MasterCard, Discover, and American Express. Debit cards with a Visa or MasterCard logo are also accepted. In addition, you can pay using an electronic check or a money order. However, it is important to note that cash, personal checks, and traveler's checks are not accepted. VitalChek aims to offer flexible payment options to ensure a smooth and hassle-free experience for its customers. By accepting a variety of payment methods, they strive to accommodate the needs and preferences of all users.
Yes, VitalChek offers expedited shipping options for faster delivery of your vital records. We understand the urgency of receiving your documents promptly, which is why we provide various expedited shipping methods. These options ensure that you can choose the delivery speed that fits your needs. Our expedited shipping services include overnight and 2-day delivery for the fastest turnaround time. Simply select the desired shipping method during the ordering process, and we will handle the rest. Please note that expedited shipping comes with an additional fee, and the availability may vary depending on your location and the vital record you are requesting.
Click the link above to get answers to just about any VitalChek customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my VitalChek issue
Can I get a real live person at this phone number?
Even though this VitalChek number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:No live representative.
Here is how our research team describes the way the VitalChek phone system greets you: At this time, we cannot answer your call. Visit us via our website.
Conclusion and closing notes
This is VitalChek's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VitalChek agent. This phone number is VitalChek's best phone number because 35,958 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no VitalChek customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-255-2414 for, including Track an Order, Account Access, Dispute a Charge, Update Order, Can't Fax ID and other customer support issues. The VitalChek call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, VitalChek has 3 phone numbers. It's not always clear what is the best way to talk to VitalChek representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VitalChek. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VitalChek. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.