Venmo Kunden-FAQ

No, Venmo is not designed to be used to process credit card sales. It's primarily intended for payments between friends and people who trust each other. However, select businesses can use Venmo for customer transactions through a partnership with PayPal that incurs transaction fees. The current fee for receiving commercial payments is 1.9% + $0.10 per transaction, applicable to both debit and credit cards.

It sounds like you're encountering issues with a phone number already linked to a different Venmo account. As a security measure, Venmo only allows a phone number to be verified on one account at any given time. If you believe this is an error or that your number is being used on another account fraudulently, we recommend reaching out directly to Venmo. There is a link to the most up-to-date contact information right here on this page that you're viewing. They should be able to assist you in sorting out this issue.

Venmo itself does not directly support adding money from your bank account into your Venmo balance. Instead, it operates by drawing from your linked bank account or card when you make a payment. If you have an existing Venmo balance, it will be used first, but if there's not enough, Venmo will cover the full cost by extracting the remainder from your linked account. This is known as 'reload' and happens automatically. However, if you have a Venmo card, you can move funds into your Venmo balance to manage your spending. Always ensure your bank details are correct and that your bank allows transfers to Venmo.

The small deposits Venmo uses for account verification typically appear within 1-3 business days, but sometimes it may take longer. If you haven't seen them within this timeframe, it's a good idea to double-check the bank information you entered to make sure it's correct. If you've verified your information and it's been longer than 3-5 business days, it's possible there may be a hold or issue with your bank. It could also be that the transaction has not come through yet. In this case, you may just need to wait a bit longer. However, banking errors and holds are rare, so it's best to contact your bank directly to inquire about delays.

If you need to dispute a charge on Venmo, first contact the other party involved in the transaction to resolve the issue. If that doesn't work, go to your Venmo account and select "problem with purchase" on the transaction. Provide all relevant details about the dispute. If the transaction was made with a credit card, you can also reach out to your credit card issuer to dispute the charge. It's important to report disputes as soon as possible because Venmo has a 180-day limit for reporting unauthorized transactions.