Uber EATS Kunden-FAQ

Uber Eats requires users to be at least 18 years old in most areas, so if you have just turned 18, you should be eligible to use the service. However, if you're having trouble, it could be that your account information needs to be updated. Go to your profile settings on the Uber Eats app and confirm your date of birth is entered correctly. Also, double-check that there are no parental control restrictions on your device which might impede your access to certain mature apps like Uber Eats. Remember, the use of alcohol-related services in Uber Eats might need you to be older than 18, depending on your location's laws.

To lodge a complaint with Uber Eats, you can follow these steps: 1. Launch the Uber Eats app on your phone. 2. Tap on the profile icon at the bottom of the main screen. 3. Select "Help" from the menu that appears. 4. Navigate to "Order Issues and Refunds". 5. Here, identify the order you had a problem with. 6. Follow the on-screen prompts to lodge a complaint about this specific order. You can report a variety of issues, including problems with the delivery, incorrect or missing items, and concerns about food quality.

We're sorry to hear about your situation. Refunds from canceled orders should normally be processed automatically, typically back to your original payment method. The time it takes for the refund to reflect depends on your bank's processing time, often within 5-7 business days. If the refund hasn't reflected even after this duration, we recommend checking with your bank directly. If there are still issues, you could reach out to Uber Eats' customer support for further assistance.

We're sorry to hear about your experience. In cases where food isn’t delivered, you can report the issue directly in the Uber Eats app. Go into your order history, find the affected order and select 'Problem with delivery'. From there, follow the instructions to report the incident. Uber Eats takes these kinds of situations seriously and will work to resolve this matter quickly.

It sounds like this might be a charge for Uber Eats Pass, a membership that offers benefits like $0 delivery fee and 5% off orders over $15. If you'd like to cancel it, open your Uber Eats app, tap on the profile icon on the main screen, then select "Uber Eats Pass". Here, you can select "Cancel Membership". Just remember to cancel at least 24 hours before your next scheduled payment to avoid being charged. After cancellation, you can still enjoy the benefits until the end of the current billing period. If you find charges that you believe were not authorized, we recommend double-checking with everyone who has access to your account. If still unresolved, contact your bank or credit card company.