Priceline Kunden-FAQ

To change your account email on Priceline's platform, follow the below steps: 1. Sign in to your Priceline account. 2. Go to "My Profile," located on your account page. 3. Here, you'll find "Email Address". Click on the 'Edit' button next to it. 4. Input your new email address and confirm it. 5. Save the changes. You should soon receive a confirmation email at the new email address. Simply click on the link in this email to verify your new email address. Please note that you should have access to this new email as you'll be receiving all future communications here.

If you're without a reservation number and need to speak to someone at Priceline, visit the "Contact us" page on Priceline's website. There you'll find options for email communication or a live chat for instant assistance. However, having your reservation number can expedite the process and help customer service assist you better. But don't worry, even without it, the team at Priceline will help you resolve your issues.

We're sorry to hear you encountered an issue with your car rental. If you were unable to pick up your rental due to a problem from the rental company’s end and you've already paid, you should be entitled to a refund. You can start this process by logging into your Priceline account. Go to "My Trips" and locate the car rental booking in the list. Click on it, and you should find an option for "Cancel" or "Modify". If you're unable to do so, then the best action is to contact Priceline Customer Support directly to notify them about the issue and request your refund.

When booking hotels on Priceline, the initial price displayed usually includes estimated taxes and basic fees. However, at some hotels, there may be additional local taxes or resort fees that are collected directly by the hotel. These additional taxes and charges might not be included in the initial estimate provided. Therefore, this could result in additional charges that would be over and above the price you were quoted initially. This is most likely why you saw a tax charged in your final booking cost.

We're sorry to hear about your experience, Robert. The insurance issue you're mentioning is generally handled between the customer and the rental agency. However, we recommend reviewing the rental policy you agreed to when you booked your car. If you were indeed forced to purchase additional unnecessary coverage against the original terms, try reaching out to Economy Rental directly to discuss and potentially resolve the dispute. It's important to understand that Priceline is not directly responsible for third-party insurance policies, but we always encourage customers to know and understand the policies in full at the time of booking.