Light In The Box Kunden-FAQ

Those measurements refer to two different things: US size 30 is your actual waist size in inches, which is usually the size you would use when shopping for pants. The waist size of 34 you're seeing is likely the garment measurement, meaning the actual measurement of the shorts themselves. This discrepancy allows room for a comfortable fit. Jeans or shorts are usually larger than your actual waist size to accommodate movement and a comfortable fit.

To return an item to Light In The Box, first, go to "My Orders" and select the order you want to return. Click on "Return Items" and fill out the return form. Be sure to select your return reason and desired solution. Please note that the items must be returned within 14 days of being received and must be in the original condition you received them in. After sending your return request, you will get instructions and a RMA form that you should print and put inside your package. Kindly keep in mind that you must pay the return shipping charges unless otherwise decided by our customer service team. The refund will be given once the returned item has been received by Light In The Box.

To request a return and refund through the Light In The Box app, follow these steps: 1. Open the app and log into your account. 2. Go to the "My Orders" section, which is where you'll find a list of your past purchases. 3. Find the specific order you want to return. If you're having trouble, ensure you're looking at the correct date range or use the search function. 4. Click on the order number and then choose the "Return Items" option. 5. Follow the on-screen instructions to complete your return request. Keep in mind return eligibility may vary depending on the product and time elapsed since purchase.

If you're experiencing technical issues with the return process on Light In The Box, it may be beneficial to try common trouble-shooting methods first. Ensure your internet connection is stable, try refreshing the page or restarting your device, clear your browser cache, or attempt the process on a different browser or device. Make sure all fields in the return form are filled out correctly, as an error might prevent submission. If after trying these steps you're still having issues, continue to the most up-to-date contact link on this page as it can provide further assistance.

We're sorry to hear there was an issue with your order. If you were charged more than anticipated, we suggest you check your order details and payment receipt. If there's indeed a discrepancy, please immediately initiate a refund request. Light In The Box boasts a comprehensive return policy and aims to resolve such issues at the earliest. Keep in mind, the refund time period may differ according to the payment method used. Please note that shipping cost, if applicable, might not be included in the refund.